Support

In your corner.

Email support@fightimer.app and a human answers — usually within a day. Include your device model and iOS version if it's a bug, and what you were mid-round on when it happened.

Common questions

Does the timer keep running with the screen locked?

Yes — that's the point of Fightimer. The clock is computed from wall-clock time, so locking the phone, switching apps, or letting the screen sleep never loses a second. Bells and callouts keep sounding, and the countdown stays on your Lock Screen and Dynamic Island.

How do callouts work with my music?

Fightimer ducks your music: when a call fires, your playlist dips for a moment so the call cuts through, then comes right back up. It works with Spotify, Apple Music, or anything else playing — no need to stop your music before training.

I can't hear the bells or callouts.

Fightimer plays through the silent switch by design, so first check the volume itself — media volume, not ringer. If you're on Bluetooth, confirm the phone is playing to the speaker you think it is. Still silent? Email us with your device model.

How do I restore my purchase on a new phone?

Open the paywall and tap Restore purchases. Your subscription lives on your Apple ID, so signing into the App Store with the same account is all it needs.

How do I cancel my subscription?

Subscriptions are managed by Apple: Settings › your name › Subscriptions › Fightimer › Cancel. Canceling during the 7-day trial means you're never charged. You keep Pro until the period you paid for ends.

How do routine share codes work?

Any routine can be shared as a short code starting with FTR1. — send it however you like. To import one: Timer › Presets › Import, paste the code, done. Curated routines also live on the preset hub.

Can you add a pack for my sport?

Packs ship as content updates, and the roadmap is driven by requests. Tell us the sport and the exact words your coach barks — support@fightimer.app.